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DO'S AND DON'T'S OF SELECTION INTERVIEWS
May 28, 2002
"The toughest thing about success is that you've got to keep on being a success." —Irving Berlin
DO'S AND DON'T'S OF SELECTION INTERVIEWS
The Exchange book Staff Challenges (for details, go to www.ChildCareExchange.com) offers the following advice for effective selection interviews:
* To encourage a candidate to be open, praise her for answering questions fully.
* To be sure you understand the candidate or to probe for more details, restate what he told you, but in an expectant tone -- "You say you have had difficulty working with aggressive parents....".
* Use silence to draw candidates out. People tend to be uncomfortable with silence in a conversation. When a candidate stops talking, but has not supplied enough details on a point, don't rush to fill the void. Wait for the candidate to speak up.
* Don't do all the talking. The more you talk, the less you learn.
* Don't telegraph what you want to hear by asking leading questions, such as, "Do you believe in open education?"
* Don't reveal your reactions or feelings either through gestures, expressions, or remarks.
* Don't debate with the candidate or seek to give advice.
* Don't ask trick questions. You cannot encourage the candidate to be open and frank if you are being devious yourself.
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