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In a recent New York Times article, “Why Is Everyone So Angry? We Investigated,”
writer Sarah Lyall explains how she learned from people throughout the United
States that they have been experiencing vastly increased rude behavior from
colleagues and customers over the past two years.
Luis Hernandez and Connie Jo Smith, in their article, "Disarming Cantankerous
People," (part of the Exchange Essentials article collection, “Dealing with Difficult People”, offer these suggestions for dealing with rudeness in the workplace:
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