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February 7, 2020
When you carry out acts of kindness you get a wonderful feeling inside. It is as though something inside your body responds and says, yes, this is how I ought to feel.
-Harold Kushner
-Harold Kushner
In a letter to the editor in Harvard Business Review OnPoint (Fall 2010; hbr.org), Rita Gunther McGrath shared "Rita's Golden Rules for E-mail. Ten years later, these are still helpful, especially for leaders communicating with staff, but also for college professors communicating with students, or teachers communicating with parents:
- Meaningful subject lines that tell the reader what to expect.
- No e-mail should be longer than one screen of information.
- One subject per e-mail. When I've dealt with an item, I want to delete it. I can't do that if your e-mail contains 10 action items.
- E-mail is the wrong place for emotional outbursts.
- E-mail is the wrong place for communications of a personal nature.
- Assume that everything you put in an e-mail could end up on the front page of the New York Times and be accordingly discreet.
- Because you sent it doesn't mean I got it. Because I got it doesn't mean I read it. Because I read it doesn't mean I understood it. Because I understood it doesn't mean I agree with you.
- Don't send an e-mail when a short phone call would do a better job.
Leading Early Childhood Organizations |
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Want to find more valuable tips for leading people? Art of Leadership is filled with practical advice from top experts on leadership in the early childhood arena. Content focuses on the skills required to lead an organization, supervise staff, and manage the organization.
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